Privacy Policy

PD Hospice, Inc (“we”, “our”, or “us”) is committed to protecting your personal health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA), California’s Confidentiality of Medical Information Act (CMIA), and other applicable laws. This policy describes how we collect, use, and safeguard your information.

We may collect the following information when you visit our site, fill out a form, or engage our services:

• Full name, email address, phone number, and mailing address
• Health and insurance information provided through forms or during care coordination
• IP address, browser type, and device information
• SMS consent and communication preferences

  We use your information to:

• Coordinate and deliver hospice care 
• Communicate with you via phone, email, or SMS (with your consent)
• Send appointment reminders, care updates, or administrative notifications
• Improve our services, maintain compliance, and fulfill legal obligations

 We comply with all applicable federal and state laws governing the use and disclosure of Protected Health Information (PHI).

We may use or disclose PHI for:

• Treatment – coordinating and managing your care
• Payment – billing and reimbursement processes
• Healthcare Operations – quality assurance, audits, staff training

You have the right to:

• Request access to or a copy of your records
• Request corrections
• Limit certain uses or disclosures
• File a complaint without fear of retaliation

 If you opt in to receive SMS communications, you agree to receive non-sensitive messages related to:

• Appointment reminders
• Scheduling updates
• General service notices

We do not send Protected Health Information (PHI) through SMS unless via a secure, HIPAA-compliant platform.

Your SMS consent is not shared with any third parties or affiliates.

You may opt out at any time by texting STOP. Text HELP for assistance.

We do not sell or rent your personal information. We only share it:

• With healthcare providers directly involved in your care 
• With service vendors under HIPAA-compliant business associate agreements
• When required by law

If applicable under California Consumer Privacy Act (CCPA/CPRA), California residents have the right to:

• Request access to their personal data
• Request deletion of personal data
• Opt out of the sale of personal data
  We do not sell personal data. To make a request, email us at office@pdhospiceinc.com.

We maintain administrative, technical, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse.

 If you have questions or requests regarding your privacy, please contact:

📧  office@pdhospiceinc.com

📍 10324 Balboa Blvd Ste 200, Granada Hills, CA 91344

📞 747-202-0733